Susan – Your Automated Answering Service
Overview
Susan makes sure your business never misses a call or message — even when you’re knee-deep in a job. Acting like a friendly receptionist who works 24/7, she automatically answers inquiries through WhatsApp, Facebook Messenger, or your website chat. Using your onboarding details, she gives customers quick, professional answers to common questions, captures leads, and makes sure urgent messages get to you right away.
With Susan, your customers always feel heard, you capture more leads, and you spend less time tied to your phone.
Key Capabilities
- Automated Response Handling
- Answers common customer questions (hours, services, pricing, location).
- Keeps replies natural, friendly, and professional.
- Routes urgent or complex requests directly to you or your team.
- Lead Capture & Follow-Up
- Collects names, phone numbers, emails, and inquiry details.
- Adds leads into CRM or Google Sheets automatically.
- Sends reminders for pending leads so nothing slips through.
- Multi-Channel Support
- Handles WhatsApp, Messenger, Instagram DMs, and website chat.
- Keeps your brand’s tone consistent across platforms.
- Integrates with Jerry (Facebook) and Steve (Instagram) for unified messaging.
- Customizable Answer Templates
- Pre-built FAQs ready to go.
- Custom scripts for your business-specific details (pricing, promotions).
- AI adjusts tone to stay warm and personal.
Integration Features
- CRM integration with HubSpot, Salesforce, Google Sheets.
- Calendar links for instant appointment booking.
- Smart notifications via WhatsApp or email for urgent messages.
- Analytics dashboard to track response times, lead volume, and conversation quality.
New AI & Automation Functions
- Smart Handoff – Detects when a human needs to step in.
- Sentiment Analysis – Flags negative messages for faster response.
- Response Suggestions – Offers quick-reply templates to save time.
Success Outcomes
- Customers feel valued with instant, friendly replies.
- More leads captured automatically (no missed opportunities).
- Fewer interruptions for you while working.
- Increased professionalism with 24/7 answering coverage.
- More time for revenue-generating tasks instead of phone duty.